Select the most relevant question for your issue from the dropdown, and use the email address that you signed up with to help us locate your account more easily. This can be changed in your privacy & online safety settings on. You are unable to see content other people make because of how your account is set up. If you’ve followed the steps above but you still can’t sign in, contact our support team for help. It installed properly but when trying to play we get the following errors: - To do this, change a setting. They will have to do unplanned maintenance to get it working. Service disruption means that Roblox's internal services are not currently functioning. This will affect almost anyone trying to access the site/games. More on how to set up these other options here. Service Disruption A service disruption issue is the most common error you'll see whenever most people report issues accessing Roblox. Enabling multiple options makes it easier to log in into your account in the future (for example, when you update your phone number and can’t authenticate with your old phone number). If I try logging in with the wrong password, it won’t let me, so I know it’s verifying the password at the very least. I’ve tried uninstalling / rebooting multiple times. If you remember your password but can’t complete two-step authentication, you can temporarily disable two-step authentication to recover your account by visiting /recover.Īs a best practice, we recommend enabling multiple options for two-step authentication, e.g., backup code, touch ID, etc. If I try to load one of my places, I get script signature failed because I’m not really logged in. Once you’ve successfully reset your password, you’ll receive a confirmation email in your inbox. If you have two-step authentication enabled, you’ll need to confirm it’s you by also completing two-step authentication (for example, by entering the verification code that we’ll send to your mobile device) in order to complete the reset. If you’ve forgotten your password, you can reset it at /reset. Check your inbox for any Stripe emails to confirm the email address you signed up with. The username for your Stripe account is the email address that was used to register the account. Under Settings scroll down and you will see a button Choose what to clear under Clear browsing data option. How to regain access to your Stripe account if you can no longer sign in or have forgotten some of your log in information. After that click on () More action option which is visible at top right side of the browser and you will see Settings option. If the official server of Roblox is down or under maintenance, you can not log in to your account until it the server comes back online.
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